Terms & Conditions

GENERAL

Welcome to Staunton & Henry. Access to and use of this website and the products available through this website are subject to the following terms and conditions. By using the site or any part of it, you agree that you have read these terms and conditions and you accept and agree to be bound by them.

We make every effort to ensure information on the site, including but not limited to, product details, pricing, stock availability, shipping terms and promotional details are up to date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products requested are unavailable. In the event that we are unable to fulfill any of the products in your order we will notify you by email or phone before the indicated delivery date. The sale of goods on this website do not include assembly or any applicable taxes or duties in the country of delivery.

This website contains links to other websites that are not operated by Staunton & Henry. We have no control over these sites and do not accept responsibility for any loss or damage that may arise from their use.

REGISTRATION

You are required to register before placing an order through this website. During the registration:

  • You must provide us with accurate, complete and up to date registration information;
  • You must safeguard your username and password;
  • You authorise us to assume that any person using the site with your username and password is either you or is authorised to act on your behalf

Staunton & Henry has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever. You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

REPLICA ITEMS

Staunton & Henry products are not manufactured by, affiliated with, or associated with the original designers or manufactures of our classic replica products including but not limited to: Herman Miller, Charles or Ray Eames, Kartell, Mies van Der Rohe, Harry Bertoia, Xavier Pauchard, Phillipe Stark, Le Corbusier, Verner Panton, Hans J. Wegner, Grant Featherston, Poul Volther, Josef Hoffmann, Arne Jacobsen, Nelson, Marcel Breuer, Eero Saarinen, Tom Dixon, Jeremy Pyles, Poul Henningsen, Iacoli & McAllister, David Trubridge, Jeff Koons, Brokis, Greta Grossman, Magis, Warren Platner, Finn Juhl, Sean Dix, Paul Kjaerholm or Jaime Hayon.

DAMAGE

All goods are inspected before delivery and carefully packed for protection, however minor damage can occur in transit. It is the Customers’ responsibility to examine the goods immediately upon delivery for any deficiencies and/or damages. Any claims must be lodged with us by phone or email at the time of delivery and no later than 3 days from the date of delivery, otherwise we shall have the discretion to refuse your claim.

RETURNS POLICY

We accept returns on goods purchased, excluding furniture, rugs, and any shipping costs, within 30 days of delivery, up to the value of $HK 5,000. To be eligible for return, the goods and packaging must be undamaged and in the condition as received. Product images on this website are for reference only and returns will not be accepted based solely on claims of variance of the actual goods from from published images. This means you have not used, damaged, washed or laundered any of the items. We reserve the right to reject a returns claim if we assess the goods to be unfit for return.

It is the customer’s responsibility to arrange and pay for shipment back to us. Any refunds will be credited to the customer's credit card account within 5 working days of our receipt of returned goods, conditional on our assessment that they were fit for return.

To make a return claims, please see the instructions in our Returns section or call us at +852 3753 9020.

VOUCHERS

Any vouchers issued (both printed and electronic) are subject to the terms and conditions stated on the voucher, including but not limited to redemption criteria, value and validity period. Vouchers are not redeemable for cash and are non-transferable.

TITLE

Staunton & Henry shall retain title in the products until full payment has been received and all risks in the products shall pass to the Customer upon delivery.

FORCE MAJEURE

Staunton & Henry shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

PAYMENT TERMS

All final billing is based on our $HK prices and any prices shown in other currencies are for reference only. Final billing will be charged in $HK and converted to your local currency according to your bank’s currency conversion rates. We accept payment by VISA, MasterCard, American Express and PayPal only.

The upper limit of purchase on this website is $HK 8,000 or $US 1,000 per transaction. For any purchase over the value of $HK 8,000 or $US 1,000 please call our customer service hotline: +852 3753 9020.

Your offer to purchase made on Staunton & Henry shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be emailed to you upon order confirmation.

Staunton & Henry may from time to time set credit limits for individual customers and we reserve the right to limit sales, including the right to decline sales to any customer.

Staunton & Henry reserves the right to change the payment terms for any order without prior notice.

GENERAL DELIVERY TERMS

Delivery services are available to both Hong Kong and Internationally. The eligibility of individual items for delivery to a given address varies depending on the item and the receiver’s delivery location, and is stated in the product detail page of each product. Generally speaking, all items are available for delivery in Hong Kong, while most items (excluding furniture and bulky items), are available for International delivery. Items available for International delivery are marked “Ships Global” in the product detail page.

The delivery costs and lead times vary depending on the individual item and delivery location – please refer to the Delivery Information section for more details costs and lead times by location. We make every effort to ensure that your order is received within the delivery time indicated, however delays can occur and Staunton & Henry shall not be liable for any failure in its performance caused by shipping delays. It is the responsibility of the customer to notify Staunton & Henry immediately of any change to their delivery address. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely. The delivery of goods does not include assembly or the removal of packaging, and should this be required, it will be quoted separately at additional cost.

HONG KONG DELIVERY

The delivery service is available for all in-stock items to the following areas:

  • Hong Kong Island
  • Kowloon Peninsula: east to Yau Tong, south to Tsim Sha Tsui, west to Mei Foo, north to Lion Rock
  • Major areas in the New territories: Tseung Kwan O, Tsuen Wan, Kwai Chung, Tsing Yi, Shatin and Tai Po, Tuen Mun industrial area, Yuen Long, Industrial Estate, Tung Tau industrial area and Fanling (On Lok Tsuen)
  • The Airport

Non-bulky Items

Non-bulky items such as soft furnishings, decorative items, personal accessories and most lighting is eligible for free delivery to eligible areas in Hong Kong for orders over HKD 800 and under 5kg. While a HKD 80 delivery charge applies for non-bulky orders under HKD 800 or over 5kg. Delivery times for non-bulky orders in Hong Kong are generally 5-10 working days depending on individual item.

Furniture and Bulky Items

Delivery of bulky items such as furniture, rugs and bulky lighting products is available to eligible areas of Hong Kong on Tuesdays and Saturdays each week. For Hong Kong Island, Kowloon and major areas of the New Territories, the delivery charge is a flat rate of HKD 300. Additional charges applicable for any walk up service and for deliveries to selected outlying areas. Delivery of bulky items is only available to fixed building addresses and is not currently available to boats or non-fixed addresses.

Additional Charges for Outlying Areas

An additional charge of HKD 200 applies for delivery of bulky items to the following areas: Discovery Bay, Tung Chung, Park Island, Yuen Long and Tuen Mun. An additional charge of HKD 1,000 applies for delivery of bulky items to South Lantau and other outlying Islands.

Additional Charges for Walk Up Delivery

If any of the delivery items do not fit into your lift an additional walk up delivery charge of HKD 100 per floor applies. If any of the delivery items do not fit into your stairway or are otherwise unable to access your home, you are required to pay return delivery charges and a refund will be issued for the returned goods.

Delivery times for furniture and bulky items are generally 10-15 working days depending on individual item.

Non-Receipt of Goods

You are required to receive delivery of goods in person. If you have elected to receive the goods at a given time, but are not available to receive the goods at the designated time, the goods will be retained and the delivery rescheduled for an additional charge of HKD 300 + additional charges for outlying areas. If you would like us to leave goods outside your door without your receipt, please write this request in the comments section of the check out when paying for your order. However, please note that should you elect not to receive goods in person, we cannot be held responsible for any missing or damaged goods.

Assembly & Packaging Removal

Some items such as furniture will require simple assembly. If assembly is required it will be stated in the product detail page and assembly instructions will be included with the goods. The sale and delivery of goods does not include assembly, installation or removal of packaging, and should this be required, it can be quoted separately on request at an additional cost.

INTERNATIONAL DELIVERY

International delivery is available for most non-bulky items. The availability of an item for international delivery is denoted on the product detail page with the “Ships Global” flag. You may also filter by “Ships Global” in the product listing page to show only items that are available for international delivery. Furniture, bulky items, some restricted items or any item not marked as “Ships Global” are not available for international delivery.

Local Taxes & Duties

Hong Kong is a sales tax free port. All goods are sold tax free, and do not include any duties or taxes that may apply in the country to which the goods are to be shipped. You are responsible for any taxes, duties and import procedures that apply in the country you have nominated to receive the goods. Staunton & Henry shall not be responsible for payment or arrangement for payment of any duties and taxes that apply in the country you have chosen to receive the goods. Staunton & Henry shall not be liable for any, delays in shipping time, non-receipt of goods or additional cost that you incur as a result of any duties, taxes and import procedures that apply in the country you have nominated to receive the goods.

JURISTICTION

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Staunton & Henry agree to submit to the exclusive jurisdiction of the Hong Kong courts. Staunton & Henry may revise these terms and conditions at any time without prior notice. If any dispute arises, Staunton & Henry’s determination shall be final. Where these terms and conditions are available in other languages, the English version is the governing version and shall prevail whenever there is a discrepancy between different versions.