Delivery

INTERNATIONAL DELIVERY

HONG KONG DELIVERY

We’re pleased to offer free delivery for most non-furniture items, on orders over HKD 800 – as well as competitive rates for orders containing bulky items such as furniture. The different delivery options are;

1) Orders without bulky items

  • Eg: small lighting, cushions, clocks and home accessories
  • Via Hong Kong Post Parcel Service
  • Delivery in 5-10 working days of your order
  • FREE delivery on orders over HKD 800
  • Delivery for HKD 80 on orders less than HKD 800

 2) Orders with bulky items

  • Eg: furniture, rugs, larger lighting
  • Via our network of local logistics providers
  • Delivery in 10-15 working days of your order
  • Deliveries are available on Tuesdays and Saturdays each week
  • Flat rate of HKD 300 for delivery to central areas of Hong Kong Island, Kowloon and New Territories, with additional charges for walk-up service or delivery to outlying areas

3) Orders with bulky items to outlying areas

  • The additional charges apply to the base rate of HKD 300 for bulky items
  • An additional charge of HKD 200 applies for delivery of bulky items to the following areas: Discovery Bay, Tung Chung, Park Island, Yuen Long and Tuen Mun
  • An additional charge of HKD 1,000 applies for delivery of bulky items to South Lantau, and other outlying Island areas

4) Orders with bulky items requiring walk-up delivery

  • If delivery items do not fit in your lift, there is an additional charge of HKD 100 per floor
  • If delivery items do not fit in your stairwell or cannot access your home, there is an additional charge of HKD 300 for return delivery and option for refund of

5) Assembly & packaging removal

  • For protection, all goods are delivered with packaging
  • Some items such as furniture require minor assembly
  • Assembly and packaging removal is not included with sale or delivery, but If you would like this service, please write this in the comments section of your order and we will provide a quote before delivery

INTERNATIONAL DELIVERY

SHIPS GLOBALLY

International delivery is available for most non-bulky items, and is indicated by the “Ships Global” symbol on the product detail page. You can also filter a product category by “Ships Global” to only see items available for international delivery.

  • We deliver pretty much anywhere in the world!
  • We use Hong Kong Post Air Parcel service, which offers a very reliable and competitively priced service to over 100 destinations world wide
  • Delivery starts at just $US 3.05 for the first 1kg, and $US 2.05 for each additional 1kg, depending on your location
  • You can check the weight of an item on the product detail page, and the total shipping amount will show in the Delivery stage of checkout (before payment)
  • There is also an express delivery option
  • Full details of delivery times and costs are shown below;

Country

Standard Air Delivery

Express Air Delivery

Asia
India, Indonesia, Japan, South Korea, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam.

$US 3.05 first 1kg
$US 2.05 each extra 1kg

(10 – 15 business days)

$US 19 first 1kg
$US 7 each extra 1kg

(7 – 9 business days)

Australia & New Zealand

$US 6.10 first 1kg
$US 4.05 each extra 1kg

(11 – 13 business days)

$US 25 first 1kg
$US 14 each extra 1kg

(7 – 9 business days)

Europe
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

$US 12.20 first 1kg
$US 4.05 each extra 1kg

(11 – 16 business days)

$US 34 first 1kg
$US 14 each extra 1kg

(7 – 10 business days)

Latin America & the Caribbean
Argentina, Brazil, Chile, Jamaica, Mexico, Peru.

$US 16.20 first 1kg
$US 6.10 each extra 1kg

(13 – 16 business days)

$US 40 first 1kg
$US 20 each extra 1kg

(7 – 10 business days)

Middle East & Africa
Angola, Bahrain, Egypt, Israel, Mauritius, Nigeria, Qatar, Saudi Arabia, South Africa, Tanzania, Tunisia, Turkey, United Arab Emirates, Zimbabwe.

$US 9.10 first 1kg
$US 4.05 each extra 1kg

(11 – 18 business days)

$US 36 first 1kg
$US 17 each extra 1kg

(7 – 10 business days)

North America
Canada, United States of America.

$US 7.10 first 1kg
$US 5.10 each extra 1kg

(11 – 16 business days)

$US 30 first 1kg
$US 17 each extra 1kg

(7 – 10 business days)


Customs Duties & Taxes

  • All goods are sold tax and duty free, and do not include any local duties or taxes that may apply in your country
  • As the customer, you are responsible for any taxes, duties or import restrictions that may apply in your country
  • As we have no control over local customs, we cannot be responsible for any additional costs, delays or non-receipt that you may incur as a result of the import laws in your country
  • To check of local duties and taxes may apply to your order, please visit Duty Calculator
  • To check if items may be restricted, please visit your country’s Customs website for more information

Order Tracking

Order tracking is available when using our Express Air Delivery option to the following destinations:

Argentina, Australia, Austria, Brazil, Bulgaria, Canada, Chile, China, Czech, Denmark, Finland, France, Germany, Greece, Iceland, India, Indonesia, Ireland, Israel, Japan, Jordan, Korea (South), Malaysia, Mexico, New Zealand, Norway, Pakistan, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, Uruguay, United States of America.

Check your order confirmation email for your Tracking Number and track now through Hong Kong Post.