Returns

We accept returns on damaged or defective goods within 30 days of delivery, up to the value of $HK 3,000. To be eligible for return, the goods and packaging must be in the condition as received. Please see our terms and conditions for full details or our returns policy.

To make a return:

  1. Please email or call us at [email protected] / +852 2191 7388 to let us know the details of any damaged or defective items
  2. Ensure the goods and packaging are in the condition as received
  3. Pack them with suitable internal and external packaging from the courier or postal service
  4. Include your name and address as sender on the shipping document
  5. Send the package addressed to:
    • Staunton & Henry
    • Room 2301, 23/F, Futura Plaza
    • 111-113 How Ming Street
    • Kwun Tong, Hong Kong
  6. After inspecting the goods and confirming they were eligible for return, we will order a replacement item or issue a refund within five working days