Returns

We accept returns on goods purchased, excluding furniture, rugs, and any shipping costs, within 30 days of delivery. The maximum total retail value of goods that may be returned are $HK 5,000. To be eligible for return, the goods and packaging must be undamaged and in the condition as received. Please see our terms and conditions for full details or our returns policy.

To make a return:

  1. Please email or call us at hello@stauntonandhenry.com / +852 3753 9020 to notify us of your details and the item you would like to return
  2. Ensure the goods are with their original product packaging
  3. Pack them with an appropriate external packaging such bubble wrap from your postal service
  4. Include your name and address as sender on the external packing
  5. Send the package addressed to:
    Staunton & Henry
    Room 2301, 23/F, Futura Plaza
    111-113 How Ming Street
    Kwun Tong
    Hong Kong
  6. We will refund you in full within five working days of our receipt of the returned goods