International Delivery
We offer FREE International Delivery.
International delivery is available for all items except furniture, and selected bulky items, and is indicated by the “Delivers Worldwide” text on the product page.
Orders are delivered via our international network of couriers and postal services. All shipments include tracking, which becomes available about 7 days after placing your order:
The total delivery time to most destinations is about 11-17 days from your order date. More specific delivery estimates by country are shown on the product page.
Handmade Rugs
Most of our handmade rugs are made to order, which helps us keep prices lower and offer you free delivery. The delivery times depend on the size ordered:
160 x 230cm: 3-4 weeks
Other Sizes: 4-6 weeks
Customs Duties & Taxes
All goods are sold tax and duty free, and do not include any local duties or taxes that may apply in your country. As the customer, you are responsible for any taxes, duties or import restrictions that may apply in your country. As we have no control over local customs, we cannot be responsible for any additional costs, delays or non-receipt that you may incur as a result of the import laws in your country. To get an estimate of whether duties and taxes may apply to your order, please visit Simply Duty. To check if items may be restricted, please visit your country’s customs website for more information.
Delivery Times
Our quoted delivery times are a good indication of the typical delivery time for each destination and product type, however due to the complex nature of international shipping, they are not a guaranteed delivery time, and there can sometimes be delays due to unforeseen circumstances. If there is an extended delay we will notify you, otherwise rest assured we will deliver your order as soon as possible.
Order Tracking
We'll email you tracking details about 7-9 days after placing your order. For most shipments there will also be second email sent soon after delivery, notifying you that delivery has been made. For tracking, you can use the details provided in the tracking in the email, and most shipments can also be tracking on 17 Track.
Please Note
Please monitor the progress of your shipment using the tracking details provided, as packages confirmed as delivered by the courier (including those left in a safe place), will be considered as delivered. Should there be an issue with your delivery, please notify us immediately, as it becomes difficult to follow up with time.
