Returns
We accept returns on damaged or defective goods reported within 7 days of delivery, up to the value of $HK 3,000 / $US 400. To be eligible for return, the goods and packaging must be in the condition as received. Please see our terms and conditions for full details or our returns policy.
To make a return:
- Please email us at hello@stauntonandhenry.com to report details of any damaged or defective items (please include a photo as this will help us understand the issue and respond sooner)
- We will reply to confirm a collection date or another solution depending on the nature of the issue
- Please prepare the goods for collection with their original packaging
- After receiving and inspecting the goods, and confirming they were eligible for return, we will order a replacement item, or issue a refund within five business days