Returns
We accept returns on damaged or defective goods within 7 days of delivery, up to the value of $HK 3,000 / $US 400. To be eligible for return, the goods and packaging must be in the condition as received. Please see our terms and conditions for full details or our returns policy.
To make a return:
- Please email or call us at hello@stauntonandhenry.com / +852 2191 7388 to let us know the details of any damaged or defective items
- Ensure the goods and packaging are in the condition as received
- Pack them with suitable internal and external packaging from the courier or postal service
- Include your name and address as sender on the shipping document
- Send the package addressed to:
Staunton & Henry
Room 2301, 23/F, Futura Plaza
111-113 How Ming Street
Kwun Tong, Hong Kong
After inspecting the goods and confirming they were eligible for return, we will order a replacement item or issue a refund within five working days.