Returns
We accept returns on damaged or defective goods reported within 7 days of delivery, up to the value of $HK 3,000 / $US 400. Sorry that we are not able to accept returns for reasons other than damage or defect. To be eligible for return, the goods and packaging must be in the condition as received. Please see our terms and conditions for full details or our returns policy.
To make a return:
- Please email us at hello@stauntonandhenry.com to report details of any damaged or defective items (please include a photo as this will help us understand the issue and respond sooner)
- We will reply to confirm a collection date or another solution depending on the nature of the issue
- Please prepare the goods for collection with their original packaging
- After receiving and inspecting the goods, and confirming they were eligible for return, we will order a replacement item, or issue a refund within five business days