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We offer FREE Delivery to urban areas on orders over HKD 500*. Delivery for orders under $HK 500 is only HKD 39. The different delivery types are detailed below.
Eg: Lighting, cushions, clocks and home accessories. Delivery takes 5-10 business days from your date of order, and is FREE on orders over HKD 500*.
FURNITURE & BULKY ITEMS
Delivery takes 10-15 business days from your date of order. We offer free lobby or kerbside delivery on furniture items. Simple assembly is required for some items.
Removal of Furniture Packaging Materials
In order to offer a Free Furniture Delivery Service, removal of any packaging materials are not included.
Furniture items are often delivered with protective wooden slatting around the box, which is necessary for the damage-free delivery of your order. Removal of wooden slatting will require the use of basic household tools
, similar to what is shown in this video
Furniture Requiring Walk-Up
If your building requires a walk up or has limited access, and you require assistance from the lobby/kerb to your door, a delivery charge of $HK 200 per floor* will apply - in this case, please contact us before delivery to make the necessary arrangements.
Furniture & Bulky Items to Outlying Areas
An additional charge of HKD 300 applies for delivery of bulky items to the following areas: Discovery Bay, Tung Chung, Park Island, Yuen Long and Tuen Mun. An additional charge of HKD 1,000 applies for delivery of bulky items to other areas of Lantau, and other outlying Island areas. Delivery to some areas may require additional charges in which case we will contact you before processing your order.
Delivery is FREE on most rugs. Delivery of 160 x 230cm size rugs takes 3-4 weeks from your date of order. Delivery of all other rug sizes take 4-6 weeks from your date of order.
If your order contains a mix of decor, furniture or rug items, these will be delivered separately, as they ship from different warehouses with different delivery lead times. In this case we will update you separately by email with details of each delivery.
Our quoted delivery times are a good indication of the typical delivery time for each product type, however they are not a guaranteed delivery time, and there can sometimes be delays due to unforeseen circumstances. If there is an extended delay we will notify you, otherwise rest assured we will deliver your order as soon as possible.
When your order is ready we will email you a shipping notification 1-2 days before delivery. We do not offer scheduled delivery, however the driver will call you before delivery, and if the time is not suitable, you can request that they return at a time convenient for you.
For information on International Delivery, please see this section.
*Delivery rates are approximate and are subject to change subject market rates charged by delivery contractors - please contact us for the latest rates.