Pet Cooling Mat

FREE DELIVERY

We offer FREE Delivery to urban areas on orders over HKD 500*. Delivery for orders under $HK 500 is only HKD 39. The different delivery types are detailed below.

NON-FURNITURE ITEMS

Eg: Lighting, cushions, clocks and home accessories. Delivery takes 5-10 business days from your date of order, and is FREE on orders over HKD 500*.

FURNITURE & BULKY ITEMS

Delivery takes 10-15 business days from your date of order. We offer free lobby or kerbside delivery on furniture items. Simple assembly is required for some items.

If your building requires a walk up or has limited access, and you require assistance from the lobby/kerb to your door, a delivery charge of $HK 200 per floor* will apply - in this case, please contact us before delivery to make the necessary arrangements. 

Furniture & Bulky Items to Outlying Areas

An additional charge of HKD 300 applies for delivery of bulky items to the following areas: Discovery Bay, Tung Chung, Park Island, Yuen Long and Tuen Mun. An additional charge of HKD 1,000 applies for delivery of bulky items to other areas of Lantau, and other outlying Island areas. Delivery to some areas may require additional charges in which case we will contact you before processing your order.

RUGS

Delivery is FREE on most rugs. Delivery of 160 x 230cm size rugs takes 3-4 weeks from your date of order. Delivery of all other rug sizes take 4-6 weeks from your date of order.

SPLIT DELIVERIES

If your order contains a mix of decor, furniture or rug items, these will be delivered separately, as they ship from different warehouses with different delivery lead times. In this case we will update you separately by email with details of each delivery.

DELIVERY SCHEDULE

Our quoted delivery times are a good indication of the typical delivery time for each product type, however they are not a guaranteed delivery time, and there can sometimes be delays due to unforeseen circumstances. If there is an extended delay we will notify you, otherwise rest assured we will deliver your order as soon as possible.

When your order is ready we will email you a shipping notification 1-2 days before delivery. We do not offer scheduled delivery, however the driver will call you before delivery, and if the time is not suitable, you can request that they return at a time convenient for you.

INTERNATIONAL DELIVERY

For information on International Delivery, please see this section.

*Delivery rates are approximate and are subject to change subject market rates charged by delivery contractors - please contact us for the latest rates.

We Offer Low Cost Worldwide Delivery.

International delivery is available for all items except furniture, and is indicated by the “Delivers Worldwide” text on the product page.

We deliver via our international network of couriers, and all shipments include tracking. Delivery costs are based on weight and start at just $US 3.05 for the first 1kg, and $US 2.05 for each additional 1kg, depending on your location. You can check the weight of an item on the product detail page.

To get an accurate shipping cost for your location, simply add items to your cart and register an address – and you will see charges reflected in your cart.

Delivery takes 10 - 16 business days depending on your location. Full details of delivery times and costs are shown below;

Customs Duties & Taxes

All goods are sold tax and duty free, and do not include any local duties or taxes that may apply in your country. As the customer, you are responsible for any taxes, duties or import restrictions that may apply in your country. As we have no control over local customs, we cannot be responsible for any additional costs, delays or non-receipt that you may incur as a result of the import laws in your country. To get an estimate of whether duties and taxes may apply to your order, please visit Simply Duty. To check if items may be restricted, please visit your country’s customs website for more information.

Order Tracking

Order tracking is available on all orders and tracking details will be automatically emailed to you as soon as your order ships. Once you have your tracking number, you can also track your package here.