Replacement Order

Regular price HK$0.00

Replacement orders are used where an original order requires replacement of items or parts for reasons such as damage or defect. We will communicate with you about the requirements of the replacement items required before generating the order and shipping the items. We will update you again with delivery details as soon as your replacement order is ready. 

    Hong Kong Delivery

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    Please check our Covid 19 page for the latest updates.

    We offer FREE Delivery to urban areas on orders over HKD 500*. Delivery for orders under $HK 500 is only HKD 39. The different delivery types are:

    Non-furniture Items

    Eg: Some small furniture, lighting, cushions, clocks and home accessories. Delivery takes 5-10 business days from your date of order, and is FREE on orders over HKD 500*.

    *Furniture & Bulky Items

    Delivery takes 10-15 business days from your date of order. We offer free lobby or kerbside delivery on furniture items*. If you require guaranteed door delivery, the driver may require an additional cash payment up to $HK 300, depending ease of access. Removal of any packing materials are not included. Simple assembly is required for some items. Additional charges apply for walk up only access, and delivery to outlying areas.

    *Furniture & Bulky Items to Outlying Areas

    An additional charge of HKD 300 applies for delivery of bulky items to the following areas: Discovery Bay, Tung Chung, Park Island, Yuen Long and Tuen Mun. An additional charge of HKD 1,000 applies for delivery of bulky items to other areas of Lantau, and other outlying Island areas. Delivery to some areas may require additional charges in which case we will contact you before processing your order.

    *Furniture & Bulky Items Requiring Walk-up

    If delivery items do not fit in your lift, there is an additional charge of HKD 150-250 per floor (market rate paid directly to the delivery driver at the time of delivery).

    Rug Items

    Delivery is FREE on most rugs*. Delivery of 160 x 230cm size rugs takes 3-4 weeks from your date of order. Delivery of all other rug sizes take 4-6 weeks from your date of order.

    Split Deliveries

    If your order contains a mix of decor, furniture or rug items, these will be delivered separately, as they ship from different warehouses with different delivery lead times. In this case we will update you separately by email with details of each delivery.

    Delivery Schedule

    We will email you a shipping notification 1-2 days before delivery. We do not offer scheduled delivery, however the driver will call you before delivery, and if the time is not suitable, you can request that they return at a time convenient for you.

    International Delivery

    For information on International Delivery, please see this section.


    International Delivery

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    *Please check our Chinese New Year delivery times, and Covid-19 Update.

    We Offer Low Cost Worldwide Delivery.

    International delivery is available for all items except furniture, and is indicated by the “Delivers Worldwide” text on the product page.

    We deliver via our international network of couriers, and all shipments include tracking. Delivery costs are based on weight and start at just $US 3.05 for the first 1kg, and $US 2.05 for each additional 1kg, depending on your location. You can check the weight of an item on the product detail page.

    To get an accurate shipping cost for your location, simply add items to your cart and register an address – and you will see charges reflected in your cart.

    Delivery takes 10 - 16 business days depending on your location. Full details of delivery times and costs are shown below;

    Country  Standard Air Delivery

    India, Indonesia, Japan, South Korea, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam.

    $US 3.05 first 1kg
    $US 2.05 each extra 1kg
    (10 – 15 business days)

    Australia & New Zealand $US 6.10 first 1kg
    $US 4.05 each extra 1kg
    (11 – 13 business days)
    Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Spain, Sweden, Switzerland, Ukraine, United Kingdom.
    $US 12.20 first 1kg
    $US 4.05 each extra 1kg
    (11 – 16 business days)
    Latin America & the Caribbean
    Argentina, Brazil, Chile, Jamaica, Mexico, Peru.
    $US 16.20 first 1kg
    $US 6.10 each extra 1kg
    (13 – 16 business days)
    Middle East & Africa
    Angola, Bahrain, Egypt, Israel, Mauritius, Nigeria, Qatar, Saudi Arabia, South Africa, Tanzania, Tunisia, Turkey, United Arab Emirates, Zimbabwe.
    $US 9.10 first 1kg
    $US 4.05 each extra 1kg
    (11 – 18 business days)
    North America
    Canada, United States of America.
    $US 7.10 first 1kg
    $US 5.10 each extra 1kg
    (11 – 16 business days)
    Rug Orders
    Asia, Australia, New Zealand, Europe, Latin America, The Carribean, Middle East, Africa, North America

    160x230cm: 3-4 weeks
    Other Sizes: 4-6 weeks

    Customs Duties & Taxes

    All goods are sold tax and duty free, and do not include any local duties or taxes that may apply in your country. As the customer, you are responsible for any taxes, duties or import restrictions that may apply in your country. As we have no control over local customs, we cannot be responsible for any additional costs, delays or non-receipt that you may incur as a result of the import laws in your country. To get an estimate of whether duties and taxes may apply to your order, please visit Simply Duty. To check if items may be restricted, please visit your country’s customs website for more information.

    Order Tracking

    Order tracking is available on all orders and tracking details will be automatically emailed to you as soon as your order ships. Once you have your tracking number, you can also track your package here.


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